Terms and Conditions (T&Cs) for orders placed online at fashioma.net
We would like to familiarize you below with our standard terms and conditions, which govern how we process and settle your purchases.
1. Formation of contract and delivery of merchandise
1.1 For orders placed online at www.fashioma.net, we enter into English language contracts only. When you order at Fashioma, your contract is with Maison Milano srl, via Alfredo Albertini, 3 – Milano – Italy.
1.2 By clicking on "Place order” you are placing a binding order for the items in your shopping cart. Once you have submitted your order, we will immediately send you an e-mail acknowledgement of your order. This confirms that we have received your order but is not an acceptance of your offer. A binding contract is formed when the items have been dispatched.
1.3 In the event that an item you have ordered is unavailable, we will let you know as soon as we can and, where payment has already been made, make a refund to your payment method without undue delay.
1.4 We do not assume the risk of having to procure ordered merchandise elsewhere (procurement risk). This applies also to orders for generic goods (where only the type and features of the goods are described). We are obliged only to make deliveries from our available stock and from the stock we have ordered from our suppliers. Where we make deliveries of goods from our available stock, the goods provided will be consistent with the order made by you. Our stock includes the relevant Fashioma partner's stock where Fashioma partner merchandise is ordered. Where time periods are expressed in working days, a working day means all of the days between Monday and Friday inclusive.
1.5 We will inform you about the expected delivery time on each product detail page as well as immediately before you place an order.
2. Prices, shipping costs and express delivery
2.1 All prices on the Fashioma website are given in Euro/Dollar/Pound Sterling depending on local country. Subject to section 2.5 below, the prices given on the website on the date the order is placed shall apply. The stated prices are final prices (totals) and include any applicable delivery charge and value added tax (VAT) at the applicable statutory rate. All items remain our property or the property of the relevant Fashioma partner, as the case may be, until full payment of the purchase price.
2.2 For orders of € 50 or above there is no shipping charge for all orders placed and shipped in the European Community. Orders of less than € 50 shall incur a standard shipping charge. Shipping costs accrue and are levied by Fashioma.
3.1 We accept the following payment methods: debit and credit card, payment through PayPal, through Amazon and Apple. We reserve the right not to accept certain payment methods for a given order and to refer to other payment methods. You are responsible for any costs associated with money transactions.
3.2 In the case of credit card purchases, your card will be charged when you place the order in the website.
3.3 You consent to receiving invoices and credits solely in electronic form.
4. Promotional vouchers and their redemption
4.1 Promotional vouchers are vouchers that cannot be purchased, but are issued by Fashioma during advertising campaigns and are valid for a certain period of time.
4.2 Promotional vouchers can be redeemed once only in connection with an order, and only within the specified period. Please check the terms and conditions of any promotional voucher before using it as certain brands may be excluded from the promotion and a minimum order value may apply. Promotional vouchers may not be used to purchase gift vouchers.
4.3 The value of the items ordered must equal or exceed the value of the promotional voucher. No refund or credit will be given for underspend. If the voucher does not cover the value of the merchandise, the difference can be paid using any of the accepted payment methods. The value of promotional vouchers will not be paid out in cash, nor will it accrue interest. Promotional vouchers will not be refunded if all or some of the items you ordered are returned.
4.4 Promotional vouchers can only be redeemed before the ordering process is complete. It is not possible to apply vouchers retrospectively. Promotional vouchers cannot be transferred to third parties. Unless we have agreed otherwise, it is not possible to combine multiple promotional vouchers.
4.5 If you return items which you bought using a promotional voucher, and, as a result, the total value of your order is less than or equal to the value of the promotional voucher or if you fall below the offer threshold, we will adjust the refund accordingly.
5. Gift vouchers and their redemption
5.1 Gift vouchers are vouchers that can be purchased from Fashioma website. They may only be redeemed to purchase in all Fashioma webstore. If the value of a gift voucher is not enough to cover the order, the difference must be paid using any of the accepted payment methods.
5.2 Gift vouchers can only be redeemed and credits applied prior to completing your order. The value of gift vouchers will not be paid out in cash, nor will it accrue interest. Please go to "My Account" at www.fashioma.net in order to redeem gift vouchers and apply them to your customer account or to view your credit balance.
6. Statutory right of revocation in respect of Fashioma products
Subject to the further terms set out below (including some important exceptions), when you purchase an item from fashioma.net you have a statutory right of revocation: The first thing you should know is that if you decide to return merchandise, you can use the return form application from your customer account page.
7. Information regarding the statutory right to cancel:
You have the right to cancel your contract with us within 14 days without giving any reasons. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires possession of the last item in your order.
To exercise the statutory right to cancel you must inform us by contacting us in one of the following ways:
By post Fashioma – Maison Milano srl – via Alfredo Albertini, 3 – 20154 Milano - Italy,
By e-mail: firstname.lastname@example.org (e.g. a letter sent by post, a fax or an e-mail).
To meet the cancellation deadline, you must send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
8. What happens after you have told us you wish to cancel
If you cancel the contract under the statutory right to cancel , we shall reimburse to you all payments received from you, with the exception of the costs of delivery, without undue delay and in any event not later than 7 days from the day on which we are informed about your decision to cancel. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. If you paid by PayPal/credit card, the refund will be sent to your PayPal/credit card account. If you used a gift voucher for your purchase, we will credit the relevant amount to your gift voucher account. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You must return the items you no longer want to us without undue delay, and in any event not later than 7 days from the day on which you told us you were cancelling the contract. You are only obliged to cover any depreciation in the value of returned items if the depreciation is attributable to your improper handling of the returned items when examining their condition, properties and function.
9. Cancellation form
(If you wish to cancel the contract, please complete this form and return it to us)
Attn: Maison Milano srl – via Alfredo Albertini, 3 – 20154 Milano - Italy e-mail: email@example.com
I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):
— ordered on (*)/received on (*)
— name of customer(s)
— address of customer(s)
— signature of consumer (s) (only if this form is notified on paper),
(*) Delete as appropriate
The right of cancellation expires prematurely for contracts subject to sealed goods which have been unsealed after delivery and which are not suitable for return due to hygienic reasons.
End of notice
10. Information regarding the right of revocation:
You have the right to cancel your contract with us within 14 days without giving any reasons. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires possession of the last item in your order. To exercise the statutory right to cancel you must inform us by contacting us in one of the following ways:
By post: Maison Milano srl – via Alfredo Albertini, 3 – 20154 Milano - Italy
By Email: firstname.lastname@example.org
You may use the attached cancellation form but it is not obligatory.
11. Consequences of revocation
If you cancel the contract under the statutory right to cancel, we shall reimburse to you all payments we received from you, with the exception of the delivery costs, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. If you paid by PayPal/credit card, the refund will be sent to your PayPal/credit card account. If you used a gift voucher for your purchase, we will credit the relevant amount to your gift voucher account. We may withhold reimbursement until we or have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest. You must return the items you no longer want to us without undue delay and in any event not later than 7 days from the day on which you told us you were cancelling the contract.
12. Customer Care
For questions please contact our customer care team by clicking here.
13. Faulty items
Please contact us if an item you have purchased from the Fashioma website develops a fault. Nothing in these terms shall affect your statutory rights.
14. Further Information
14.1 These T&Cs can be viewed at here You can also print or save this document by selecting the usual commands in your web browser (usually File -> Save as).
14.2 You can also easily archive your order details by either downloading the T&Cs and using the appropriate commands in your browser to save the order summary appearing on the last page of the online shop ordering process, or by waiting to receive the automatic order confirmation which we also send to your nominated e-mail address upon completion of your order. The order confirmation e-mail includes your order details and our T&Cs and can be easily printed out or saved with your e-mail program.
15. Governing Law and Disputes
These terms are governed by Italian law. You may bring legal proceedings against Fashioma either in Italy or in the courts of your country of residence. In addition, disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
Maison Milano srl
Via Alfredo Albertini, 3
20154 Milano - Italy
VAT ID: IT 08956210960